Privacy Policy

Effective Date: September 11, 2026

Dentistry at Waterview respects your privacy and is committed to protecting the personal information and personal health information you share with us through our website, online forms, phone calls, email, text messages, and in-person interactions.

Who We Are

Dentistry at Waterview
560 North Service Road, Unit D
Grimsby, ON L3M 0G3
Phone: 289-277-5712
Email: info@dentistryatwaterview.com

Information We Collect

We may collect information you choose to provide, including your name, phone number, email address, appointment request details, dental concerns, messages, communication preferences, and consent choices. If you contact us about dental care, your message may include personal health information.

We may also collect limited technical information through our website, such as browser type, device information, pages visited, referring source, cookies, and advertising or analytics data.

How We Use Your Information

We use your information to respond to inquiries, contact you about appointment availability, manage appointment requests, provide dental and administrative services, process insurance or payment-related matters, send reminders and permitted communications, improve our website and advertising, and meet legal, regulatory, and professional obligations.

Personal Health Information

As an Ontario dental practice, Dentistry at Waterview handles personal health information in accordance with Ontario’s Personal Health Information Protection Act, 2004 (PHIPA), and other applicable privacy laws. We collect, use, and disclose personal health information only as permitted or required by law and only for purposes related to providing or arranging dental care, operating the practice, payment, quality improvement, and professional or legal obligations.

Consent and Withdrawal of Consent

By submitting information through our website or contacting us, you consent to our collection, use, and disclosure of that information for the purposes described in this policy. You may withdraw consent, subject to legal or professional restrictions, by contacting us. Withdrawing consent may affect our ability to respond to your request or provide services.

Email, SMS, and Phone Communications

If you provide your contact information, we may contact you by phone, email, or text message about your inquiry, appointment request, reminders, follow-up, or other practice-related matters. Commercial electronic messages are sent in accordance with Canada’s Anti-Spam Legislation (CASL), where applicable. You may unsubscribe from marketing emails or reply STOP to eligible text messages, but we may still contact you for necessary appointment, care, billing, or legal reasons.

Disclosure of Information

We do not sell patient information. We may share information with members of our dental team, service providers who support our website, communications, scheduling, advertising, payment, or practice systems, insurance providers when needed for claims or benefits, regulators or professional advisors, and others where required or permitted by law.

Cookies, Analytics, and Advertising

Our website may use cookies, analytics tools, call tracking, and advertising technologies, including Google Ads or similar platforms. These tools help us understand how visitors use the site, measure advertising performance, and improve our services. You can adjust cookie settings in your browser, though some website features may not work as intended.

Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information and personal health information. No online system or email transmission can be guaranteed completely secure, so please avoid sending highly sensitive or urgent medical details through website forms if immediate attention is required.

Access and Correction

You may request access to or correction of your personal information or personal health information, subject to legal and professional limits. We may need to verify your identity before responding.

Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, for our professional record-keeping obligations, or as required by law.

Questions or Complaints

If you have questions about this Privacy Policy or how we handle your information, please contact Dentistry at Waterview at 289-277-5712 or info@dentistryatwaterview.com.

You may also contact the Information and Privacy Commissioner of Ontario if you have concerns about how your personal health information has been handled.